Account Manager

The primary function is to lead multiple accounts as the face of the relationship, leading and implementing new strategies and identifying new business opportunities that grow with the clients. As an Account Manager, you’ll shepherd the client relationship and service work with excellence to maximize achieving client goals and retain clients through SSG’s proven track record of winning and wowing. New client onboarding is a key piece of this role. The Account Manager will also provide guidance and mentorship to team members, onboarding new employees within the service area from time to time. This is a full time position based in either our Atlanta or Athens, Ga., offices. This role is hybrid, with the expectation of at least three days per week in the office.

Responsibilities

  • Strategically and relationally lead multiple accounts, representing SSG with excellence
  • Deliver on promised client results
  • Own client goals and retention
  • Onboard new clients and new team members
  • Lead multi-service accounts and special projects
  • Facilitate the processes required to accomplish client goals, and equip team members with the tools and information needed to execute projects according to scope of work

Skills and Qualifications

  • 5+ years of marketing, communications, or agency experience, including strategy development, client communication, campaign execution across social, digital and PR, and results reporting
  • Minimum of a Bachelor’s degree or equivalent in Marketing, Digital Media, Advertising or a related field
  • Specialized training, proficiencies, or certifications in platforms such as Google Analytics, Google Ads or Facebook Business Manager are a plus

Organizational:

  • Lead self by managing deadlines and responsibilities
  • Support Account teams by delegating responsibilities and outlining projects using our project management tool (currently Asana)
  • Lead up to the Executive Team through communication, ownership and resourcefulness

 

Communications:

  • Lead all client communications with enthusiasm and excellence
  • Serve as the front-line contact for all client communications, ensuring all questions and collaborative opportunities are responded to
  • Organize reporting and insights that foster client retention
  • Understand and analyze BrandWatch social reporting, ReportGarden, MuckRack and/or Media Feedback Reports, as well as current trends in the marketing landscape
  • Be an effective and trusted liaison for team members and the client, delegating and communicating service-area-specific tasks
  • Communicate with and collaborate with the Client Services Leadership Team on relationships and ownership of clients

 

Client Support:

  • Do excellent work, exceed client expectations and own client goals
  • Lead the onboarding process for all new multi-service clients
  • Own and manage opportunities within existing client relationships as well as new business opportunities
  • Identify and facilitate opportunities for new or growing business
  • Provide connection and overall strategy to the client, tracking and moving all deliverables forward, and compiling and sending weekly, monthly, quarterly and annual reports

 

Leadership + Team:

  • Serve all those you are working with by having a positive attitude while assisting with all project deadlines and any work that will lead to client success
  • Support service areas as a final point of oversight for all client-facing deliverables
  • Work directly with service teams to ensure goals are being achieved
  • Manage and update the weekly Client Roster Portfolio in Asana
  • Lead the team in understanding the goals of the client and how each individual’s role can and should align with accomplishing them
  • Manage and mentor junior staff, including delegating, overseeing and assisting with administrative tasks

 

Skills + Experience:

  • Excellent client management skills, with a strong history of communicating with C-level and executive officers, as well as the ability to lead cross-service area strategy and deliverables while driving client goals
  • High level of experience with social platforms and tools: BrandWatch, MuckRack, TikTok, Instagram, Facebook, YouTube, LinkedIn, Pinterest, Twitter, Adobe Creative Suite and/or Canva, along with vertical video creation
  • Ability to read and explain data using social media analytics tools
  • Excellent written and spoken communication skills
  • Self-starter with an ability to juggle multiple projects in a fast-paced work environment
  • Excellent attention to detail and strong follow-through
  • Strong marketing project management skills in terms of timely planning, executing and reporting on multiple projects simultaneously
  • Excellent computer skills in a Mac OS environment, with strong proficiency in Excel and Google Sheets

 

What We Offer:

  • 401(k) employer matching program
  • Company paid life insurance and short term and long term disability policies
  • Hybrid work schedule
  • Paid Time Off and Flex Days
  • Parental Leave
  • Referral Bonus Program
  • Company laptop and tech stipend
  • Paid sabbatical leave

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