About SSG:
See.Spark.Go started in 2007 with a desire to tell the best stories in the world. Our team of talented storytellers make brands come to life through a variety of mediums. Ultimately, we believe in relationships and results. In other words, we have fun doing work that matters with you, and we’re really good at it. For more than 17 years, we have helped companies across the nation grow in influence by leveraging one foundational resource: our team!
See.Spark.Go team members exhibit great leadership skills through personal character, a servant leadership style, professional behavior, and ongoing skill development that aligns with our core values as a company. Having a passion for See.Spark.Go’s mission and vision to tell the best stories in the world and shine brightly will help shape your experience here and as a growing Account Manager. It’s an exciting time to join Team SSG!
About the Position:
The primary function is to lead multiple accounts as the face of the relationship, implementing new strategies and identifying new business opportunities within these clients. As an Account Manager, you’ll shepherd the client relationship and service work with excellence to maximize achieving client goals and retain clients through winning and wowing. New client onboarding is a key piece of this role. The Manager will also provide guidance and mentoring to team members, and onboard new employees within the service area.
This is a full time position based in Athens, GA at our Corporate Office. This role is hybrid, with the expectation of at least three days per week in the office.
Core Responsibilities:
Strategically and relationally lead multiple accounts, representing SSG with excellence
Deliver promised client results
Own client goals and retention
Onboard new clients and new team members
Lead multi-service accounts and special projects
Facilitate any processes required to accomplish client goals and execute on projects according to the scope of work by equipping team members with necessary tools and information
Organizational:
Lead oneself by meeting all deadlines
Support Account Leads with responsibilities and projects in Asana
Lead up to the Executive team through communication, ownership, and resourcefulness
Communications:
Lead all client comms with enthusiasm and excellence
Serve as the front line contact for all client comms, ensuring all comms are responded to
Organize reporting and insights that foster client retention
Understand and analyze Sprout, ReportGarden, and Media Feedback Reports
Be an effective and trusted liaison for team members and the client, delegating and communicating service-area-specific tasks
Communicate to and collaborate with the Leadership Team on relationships and ownership of clients
Client Support:
Do excellent work, exceed client expectations, and own client goals
Lead the onboarding process for all new multi-service clients
Own and manage relational client opportunities
Identify and facilitate opportunities for new or growing business
Provide connection and overall strategy to the client, tracking and moving all deliverables forward, and sending and compiling weekly, monthly, quarterly, and annual reports
Leadership + Team:
Serve all those you are working with by having a positive attitude while assisting with all project deadlines and any work that will lead to client success
Support service areas as a final POD for all client-facing deliverables
Work directly with service teams to ensure goals are being achieved
Manage and update weekly Client Roster Portfolio in Asana
Lead the team in understanding the goals of the client and how each individual’s role can and should align with accomplishing them
Manage and mentor junior staff, including delegating, overseeing, and assisting in administrative tasks
Skills + Experience:
Excellent client management skills, with a strong history of communicating with C-level and executive officers, as well as the ability to lead cross-service area strategy and deliverables while driving client goals
High level of experience with social platforms and tools: Sprout Social, TikTok, Instagram, Facebook, vertical video creation, YouTube, LinkedIn, Pinterest, Twitter, and Canva
Ability to read and explain data using social media analytics tools
Excellent written and spoken communication skills
Self-starter with an ability to juggle multiple projects in a fast-paced work environment
Excellent attention to detail and strong follow-through
Strong marketing project management skills in terms of timely planning, executing, and reporting on multiple projects simultaneously
Excellent computer skills in a Mac OS environment, with strong proficiency in Excel and Sheets
Desired Qualifications:
5+ years of marketing, communications, or agency experience including strategy, client communication, executing social/digital/PR campaigns, driving results, and reporting
Minimum of a Bachelor’s degree or equivalent in Marketing, Digital Media, Advertising, or a related field
Specialized training, proficiencies, or certifications in platforms such as Google Analytics, AdWords, or Facebook Business Manager are a plus
What We Offer:
401(k) employer matching program
Company paid life insurance and short term and long term disability policies
Hybrid work schedule
Paid Time Off and Flex Days
Parental Leave
Referral Bonus Program
Company laptop and tech stipend
Paid sabbatical leave
